Before I started working for Uber Eats I really didn’t know what to expect at all – from the hours to the pay to the work itself – so I thought I would write a post about my experiences and how it all works.
Just for full disclosure, I am a Uber Eats rider but do not work for Uber Eats. I am paid a referral fee for each rider who signs up using my code/link so please use it if you apply – it gets you a £20 bonus and helps me pay for this site. Click here to request the unique referral code and receive it instantly by email.
If you want to know more about the signup/onboarding process take a look here. This post is only about my experiences working as a rider, and what I have learned so far.
It’s true what Uber Eats claim about the work being completely flexible – you don’t even have to book shifts. You can work as little or as much as you like, – as long as you’re in an Uber Eats are just switch the app from offline to online and wait for your first offer of a delivery.
There’s no limit on how many hours you can work, except the hours the zone is open. Most zones are open 16 or more hours/day, so there are plenty of opportunities to earn as much as you need.
The main thing in relation to pay is that it’s much better than I expected. The general impression most people have seems to be that it’s a minimum wage kind of job. Before I started I assumed pay would be around £2-2.50 per delivery and guessed I would be able to do 3-4 deliveries per hour. It seems I was spot on about deliveries/hour (as long as it is busy enough), but the rates per drop are much better than I thought, so I make about twice what I expected. I recently calculated that in January I averaged £15.76/hour. For full details of how payments are worked out, take a look here.
Pay is weekly, direct to your bank account.
It’s important to remember that you’re self-employed so you receive pay gross, and will need to complete a self-assessment tax return and pay the tax due.
Using the app and delivering orders
When you want to start work, just open the app and flip the offline switch to online. The app will then look like this:
When you get offered an order the app will notify you by vibrating and popping up. When you open the app it will look like this:
You get the details of the restaurant but no information about the delivery. You can accept the job by sliding the green bar across, or press the red cross to reject the order. You have 3 minutes to accept or reject the order before it will disappear and count as unassigned.
If you press the cross you will get options to reject the order, including ‘restaurant too far’, ‘restaurant waiting time’ and ‘bike problems’.
When you accept the order your screen will show like this until you get to the restaurant, when it automatically detects you’ve arrived and you need to slide ‘confirmed’.
The app will then show you your order number and the items in it. You need to tap each item then slide ‘collected’.
The app will then show you the customer’s details and obviously the idea is that you then head there as quickly as you can.
Once you get to the customer’s address you need to confirm you’ve arrived then confirm the order has been delivered.
If you have any problems you can ring the customer or the restaurant from the menu in the top left. You can also call rider support on for anything you can’t easily resolve yourself.
After the order has been delivered it will ask you to give the order a thumbs up or down. If you tap thumbs up that’s the order complete. If you go for thumbs down that’s your chance to complain about the customer, restaurant, route, or anything else that was a problem.
If you have any questions that I haven’t covered, please ask in the comments. And if you do decide to apply, please click here to request the unique referral code so you get a £20 bonus after your 50th order. The code is sent instantly by email.