What’s it really like working for Uber Eats?

Before I started working for Uber Eats I really didn’t know what to expect at all – from the hours to the pay to the work itself – so I thought I would write a post about my experiences and how it all works.

Just for full disclosure, I am a Uber Eats rider but do not work for Uber Eats. I am paid a referral fee for each rider who signs up using my code/link so please use it if you apply – it gets you a £20 bonus and helps me pay for this site. Click here to request the unique referral code and receive it instantly by email.

If you want to know more about the signup/onboarding process take a look here. This post is only about my experiences working as a rider, and what I have learned so far.

Booking shifts

It’s true what Uber Eats claim about the work being completely flexible – you don’t even have to book shifts. You can work as little or as much as you like, – as long as you’re in an Uber Eats are just switch the app from offline to online and wait for your first offer of a delivery.

There’s no limit on how many hours you can work, except the hours the zone is open.  Most zones are open 16 or more hours/day, so there are plenty of opportunities to earn as much as you need.

Pay

The main thing in relation to pay is that it’s much better than I expected. The general impression most people have seems to be that it’s a minimum wage kind of job. Before I started I assumed pay would be around £2-2.50 per delivery  and guessed I would be able to do 3-4 deliveries per hour. It seems I was spot on about deliveries/hour (as long as it is busy enough), but the rates per drop are much better than I thought, so I make about twice what I expected. I recently calculated that in January I averaged £15.76/hour. For full details of how payments are worked out, take a look here.

Pay is weekly, direct to your bank account.

It’s important to remember that you’re self-employed so you receive pay gross, and will need to complete a self-assessment tax return and pay the tax due.

Using the app and delivering orders

When you want to start work, just open the app and flip the offline switch to online. The app will then look like this:

 

When you get offered an order the app will notify you by vibrating and popping up. When you open the app it will look like this:

 

You get the details of the restaurant but no information about the delivery. You can accept the job by sliding the green bar across, or press the red cross to reject the order. You have 3 minutes to accept or reject the order before it will disappear and count as unassigned.

If you press the cross you will get options to reject the order, including ‘restaurant too far’, ‘restaurant waiting time’ and ‘bike problems’.

When you accept the order your screen will show like this until you get to the restaurant, when it automatically detects you’ve arrived and you need to slide ‘confirmed’.

 

The app will then show you your order number and the items in it. You need to tap each item then slide ‘collected’.

 

The app will then show you the customer’s details and obviously the idea is that you then head there as quickly as you can.

Once you get to the customer’s address you need to confirm you’ve arrived then confirm the order has been delivered.

 

If you have any problems you can ring the customer or the restaurant from the menu in the top left. You can also call rider support on  for anything you can’t easily resolve yourself.

After the order has been delivered it will ask you to give the order a thumbs up or down. If you tap thumbs up that’s the order complete. If you go for thumbs down that’s your chance to complain about the customer, restaurant, route, or anything else that was a problem.

If you have any questions that I haven’t covered, please ask in the comments. And if you do decide to apply, please click here to request the unique referral code so you get a £20 bonus after your 50th order. The code is sent instantly by email.

How much data does the Uber Eats app use?

This might be a concern for you if you’re on PAYG or a contract with limited data.

I use the app quite a lot – around 40 hours/week at the moment – considering it’s not even my main job! So far this month the app used 52.03mb in 22 days, which works out at around 0.6mb per hour worked. I think that’s pretty good really, considering it constantly relays your location and other details back to Uber Eats, and shouldn’t be an issue for anyone with at least 1gb per month – unless you already reach your limit every month!

On most phones you can set a warning when you’ve used a certain amount of data in the month, or even set it to stop using data beyond your limit. I wouldn’t recommend that though as it may mean you’re cut off during a shift and unable to work. That would cost you a lot more than going a few mb over your limit!

Do Uber Eats do a trial shift?

No. There is no trial shift, though if your performance regularly falls below Uber Eats’s standards you may be removed from the platform.

All that is involved in signing up for Uber Eats and starting working is going through the online onboarding process. There is not even a face-to-face interview/meeting!

Rent Uber Eats kit!

I’ve just found out about Fat Lama (www.fatlama.com) and think it’s great idea. You can rent almost anything from other people, including Uber Eats kit!

Kit rentals start from £5/day and £10/week, which makes it a really good option if you just want it for onboarding and to try doing a few deliveries and see if you like it before they shelling out £100 for your own kit (or less on ebay!).

If you’ve never used Fat Lama before, you can use discount code NEWLAMA to get £20 off your first rental – that’s up to two weeks free Uber Eats kit rental!

The main downside is that Uber Eats kit doesn’t seem to be available in many places yet – I’ve only found a few in London and one in Newcastle – but hopefully it will grow and become available in more places.

What to expect on your first Uber Eats shift

Firstly, in order to start your shift you need to be close enough to the centre of the zone you’re working in. You don’t have to be right at the zone centre, like the app implies – anywhere within a few hundred metres should be fine.

When you are booked to start your first shift just open the rider app and switch the toggle switch in the top right of the screen to Online. If you’re in a booking zone it won’t let you switch to online before your booking time, and in order for it not to count as a missed slot you need to login within the first 15 minutes of the hour.

Depending on where you are and how busy it is you might just sit and wait for a job, or you might get one almost straight away. Make sure your notifications volume is turned up on your phone so that you hear when you are allocated a delivery. When you get your first job your phone will vibrate and make a notification sound continuously until you accept (or reject it). You have 1-2 minutes to accept a job before it will be classed as unallocated and they will offer it to someone else. Just open the app, and slide the green bar across to accept. It will show you onscreen what the restaurant is and you can head straight there.

When you get to the restaurant find somewhere as close and convenient as possible to leave your bike and head inside. Mark on the app that you have arrived by sliding the green bar again (you may well have to confirm this too). You’re supposed to remove your helmet before you go in but I normally play this by ear – I will if it’s a smart restaurant, but don’t think it’s really necessary for a fast food place. Every restaurant is different, but I would make sure to ask staff where you need to go – don’t assume that because staff have seen you they will bring you the food as different staff will have different roles and in bigger restaurants there will be lots of staff who have nothing to do with Uber Eats. Remember your aim now is to get the food and get to the customer as quickly as possible, so the sooner they know you’re there the sooner you’ll get the food. Once you have the food, mark it as collected – it’s always worth a quick check if you’re at all unsure, such as if you get a bag that seems too light to contain drinks but you can see there are drinks on the order. In order to mark the food as collected you need to tick every item to confirm you have it, then slide the bar across again. In practice it is normally impossible to confirm all the items as you will often be handed a sealed paper bag, or even if the bag is open you can just see a load of wrapped food items but have no idea what they are.

Once you have marked the food as collected you will be given the customer address. If you know the way you can start heading straight there, or you can click in the app to get directions and this will open up Google Maps/your normal sat nav app.

When you arrive at the customer’s address it is very similar to at the restaurant – find the location and mark it as ‘arrived’ (and often ‘confirmed’), then once you have checked you’re speaking to the right person and handed over the food, mark it as delivered. You will then become available again and be allocated a new order when one becomes available. Uber Eats don’t state publicly how they decide which rider to allocate a job to, but how close you are to the restaurant is definitely one of the main factors.

While you are on an order you can call the restaurant or the customer via the app. When you call a restaurant you are put through directly to the restaurant and they can see your phone number. When you call a customer your call is routed via Uber Eats’s system so you cannot see the customer’s number and they cannot see yours. The Uber Eats system to work out which customer to connect you to works by recognising the number you are calling from, so make sure that the phone number you’re using is the one your registered with Uber Eats.

That’s about it for the basics. You’ll learn the rest as you go, but if you want some extra tips take a look at our top tips for maximising your Uber Eats earnings.

Uber Eats Rider FAQ

Here are our top frequently asked questions for people who are considering riding for Uber Eats or have just started.

Uber Eats’s UK phone number is 02033223444.

This can be used for customers (option 1), riders (option 3) and restaurants (option 4). You can’t apply to ride or ask any recruitment questions over the phone – please do that on their website.

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  • I would like to work for über eats as a rider. Pls tell me I should enroll my self with über eats.

  • Leave a Reply

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    If you are unable to work just don’t book any shifts. If you have already booked shifts you can cancel them via the app. If this is with less than 24 hours notice it will affect your late cancellation statistics. If you feel you have a good reason for a late cancellation email rider support and they will amend your statistics at their discretion.

    If you don’t work for 100 days your account will be suspended, but this can be unlocked by getting in touch with rider support.

    Uber Eats have recently changed how rider statistics are calculated and this is particularly relevant if you are expecting to be unable to work for a few weeks. Rider statistics are mainly used to decide at what time you get access to book slots for the following week.

    Here is what Uber Eats say about how statistics are calculated:

    From Friday, 15th December, these statistics will be based on the last 14 days you have chosen to work only, but over the last 28-day period.

    Working flexibly means you choose to work as much or as little as you want. To reflect this, this update means your stats are based on when you work only. Whatever you want to do in your spare time – spend time with family, go travelling or study for exams – you’ll have even more flexibility.

    If you choose to ride more than 14 days within a 28-day period, for example 20 days, your statistics will be based on the last 14 days that you decided to work.

    If you choose to ride fewer than 14 days within a 28-day period, for example six days, your statistics will only be based on the days that you decided to work. 

    If you choose to work 0 days your stats won’t change. Your access to priority booking times is based on how your stats compared to other riders, so where you stand  might change (either up or down) if other riders’ stats change.

    Up to 12 super-peak sessions will still count towards your statistics, but it will now also be over the last 28 days – making it easier for you to maximise your super-peak participation statistic.”

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    No – as a rider you are not employed by Uber Eats but are self-employed and work for Uber Eats as an independent contractor, therefore you are not entitled to any employee benefits such as as holiday or sick pay. Shifts are completely flexible, and you can go as long as you like without doing any shifts, but you won’t receive any pay. If you need to cancel shifts due to illness it is recommended you email rider support, especially if you are cancelling with less than 24 hours notice.

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    This is likely to vary a bit between areas but generally the busiest times are Friday and Saturday evenings between 19.00 – 21.00. Around these times you should have pretty much back-to-back deliveries. After these times, Sunday-Thursday evenings are most busy, followed by weekend lunchtimes, then weekday lunchtimes.

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    Uber Eats pay every two weeks, direct to your bank account. You will receive a payment invoice by email and receive the money into your account same day.

    Remember that as you are self employed you will be paid gross and will need to complete a self-assessment tax return. You will then need to pay any tax due by 31st January of the following year. If you earn under £11,500 per year (for example if you’re a student and Uber Eats part time) there will be no tax to pay, but you still need to submit a self-assessment tax return to report your income.

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    In most areas you need to book shifts in advance via the app, though there are a few free login zones where you can work anytime without reserving slots in advance. To book shifts just open the rider app and choose ‘My Bookings’ from the burger menu in the top left. You will then be able to browse and book all available shifts. Most shifts are made available in one hour slots, but they are never less than one hour so if you zone opens or closes at half past the hour, the first or last slot will be 1.5 hours long.

    All shifts are released each Monday for the following week, for example, if today is Monday 1st January, the shifts released today will be for Monday 8th January to Sunday 14th January.

    The time you can book shifts depends on how long you have worked for Uber Eats and your statistics. For your first two weeks you will be able to book shifts from 15.00. After that you will be given a booking time of either 11.00, 15.00 or 17.00 depending on your statistics for attendance, late cancellation and super-peak participation.

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    Yes, but you pay for it out of your Uber Eats earnings. Uber Eats require you to have a small thermal bag, a rucksack and a suitable reflective jacket. In total they will charge you 100 for these three items if they provide all three (10 for the thermal bag, 50 for the rucksack and 40 for the jacket). However, if you already have these items, or obtain them before your onboarding, take them along and you won’t be required to buy them from Uber Eats. They don’t have to be Uber Eats branded, just meet their requirements in terms of size, insulation, reflectivity etc. If you do buy them from Uber Eats they will take the payment from your earnings at a rate of 50% per order until it is paid off.

    For full details of the kit spec take a look here.

    Leave a Reply

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    For all riders, regardless of mode of transport, you must have the right to be self-employed in the UK. For most people this is the same as having the right to work, the only exception is a tier 4 student visa, which confers the right to work up to 20 hours/week, but not to be self-employed.

    Every applicant will need to provide proof of identity and address to complete a background check.

    Beyond this, and having the right equipment (either provided yourself or bought from Uber Eats) scooter/car drivers are required to prove they have an insurance policy which covers them for hire and reward. This can be a monthly/annual policy, or an hourly policy such as those offered by zego.com

    Leave a Reply

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    The only things you absolutely need to take are proof of identity, proof of address, and your phone.

    The easiest proof of identity is a passport, but they will also accept an identity card (from another EU country) or long form birth certificate.

    For proof of address, the options are a utility bill, bank statement or government letter, no older than three months.

    Scooter/car drivers are also required to provide proof of insurance that covers hire and reward use.

    You will also need a smartphone with at least one hour’s charge to watch induction videos, complete forms etc.

    In addition to this you may wish to take any items of equipment that you don’t want to buy from Uber Eats. They need to see proof that you have equipment that meets their specifications before you will be accepted.

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    This varies according to how many onboarding slots are available and what your availability is like. When I applied there was a slot available in under 24 hours, but I have heard of other people having to wait up to a week.

    Most people will be signed up to work on the same day as their onboarding, though if your slot is later in the day or there are any issues with your background check.

    Once you are signed up you will receive a link to download the Rider app by SMS or email, and once you have downloaded it you can book slots and start working straight away (subject to slots being available).

  • I have signed for ubereats and I have downloaded the Uber rider app. It says I am all signed up and that my account is being reviewed, which it’s been a few weeks already. I am wondering how will it take until my account get accepted so i can start using the app.

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    The main things are to work at the busiest times and make sure you’re as fast as you can be – that isn’t just about speed on your bike but complete end-to-end speed and efficiency. For a full list of tips to maximise your earnings and hourly rate, take a look here.

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  • Leave a Reply

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    Take a look at Uber Eats pay by city, and get in touch if you know pay rates for any cities that we don’t already have listed.

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    This is very hard to answer. Most new riders are paid on a per delivery basis so your earnings depend on how many deliveries you can do per day, which in turn depends on how many shifts you can get and how fast/efficient you are. Also pay rates vary between cities.

    Uber Eats advertise that you can make up to 120/day but I have made that in five hours, so it is clearly possible to make more than that in a full day. On the other hand I know that people who work at quieter times or in quieter cities might struggle to make that.

    As a rough guide I would say most people, in most areas, would be able to complete 1-2 deliveries per hour outside of mealtimes, 2-3 per hour at lunchtime, and 3-4 per hour in the evening. Work out when you expect to work, and combine the number of deliveries you expect to make with the pay rates in our list, and you should be able to come up with a rough estimate of your daily/weekly earnings. Don’t forget to check out our top tips to maximise your Uber Eats earnings too.

    Leave a Reply

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    Yes, you need to register as self-employed with HMRC and complete a self-assessment tax return. Tax returns are calculated on a 6th April to 5th April financial year and the return is due by 31st January of the following year. For example if you start riding for Uber Eats in June 2017, your first tax year-end will be 5th April 2018, and you will need to submit your first tax return by 31st January 2019. The tax payment is also due by this date.

    It’s quite a good deal really that you can earn the money and might not have to pay the tax on it for nearly two years, but you do need to remember that you will have to pay the tax and save it up as you go or have some other plan to pay it come 31st January.

    For more info take a look at How do I work out my Uber Eats earnings for tax? or https://www.gov.uk/working-for-yourself

     

    Leave a Reply

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    No, you will be self-employed, working as a contractor for Uber Eats. Effectively by riding for Uber Eats you are setting up a small business, offering delivery services. Uber Eats may be the only customer your delivery business has, but you are not employed by them.

    This has a number of implications in relation to tax, regulations and absence pay. Please take a look at other FAQs for more details.

    Leave a Reply

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    When you apply online you will be given a choice of onboarding appointments. Slots are an hour long and there will normally be several available in your area in the next week.

    At the onboarding you will be sent a number of links by SMS and email that you will need to access on your own phone to complete the process. You will be required to watch a number of training videos, mainly about safe cycling, fill out a form to complete a background check with a third party verification company, and if you need to buy any clothing/equipment from Uber Eats you will have to select this and checkout for it online.

    This is very much an onboarding, as opposed to an interview or selection process, and there aren’t really any questions except to confirm you have the right to work for Uber Eats and the correct equipment.

    • Unfortunately not – working with Uber Eats you would be self-employed and self-employment is not allowed with a tier 4 student visa.

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    Very occasionally! I would say about once in every 200-300 orders you will get to keep the food. This can happen if there is an error, if the customer cancels the order after you’ve picked up the food, or if you wait over ten minutes at a delivery address without any sign of the customer. I would also call rider support before you start tucking into the order though to double-check the situation and make sure you’re not accused of stealing it!

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    How do I work out my Uber Eats earnings for tax?

    As a Uber Eats rider you are self-employed and will need to submit a self-assessment tax return each year. To complete your tax return there are two broad options: do it yourself, or get an accountant to do it.

    Regardless of which option you choose, you must have suitable documentary evidence of every amount (receipts, invoices etc.) and keep these for a minimum of seven years.

    Do it yourself

    In order to prepare your own tax accounts you need to work out the profit you have made in the year from 6th April to the following 5th April. Profit is made up of turnover minus expenses.

    Your turnover should be quite straight-forward as it will be the fees you have received from Uber Eats. Accounts should be done on an accruals basis, so it will be the money you earned during the year which is likely to differ slightly from the amount you have been paid. Check your invoices and make sure you only include earnings from shifts you did during the tax year, even if they were paid after the end of the tax year.

    As you are effectively running your own business, you can net your expenses off your turnover then only pay tax on the remaining profit, unlike if you are employed and pay tax on your entire income. Only allowable expenses can be deducted, so even though you have spent money on some things you may have to completely ignore them for tax purposes. Your most likely expenses will be the costs of maintaining your bike/vehicle, and these will, in the vast majority of cases, be fully deductible. The most likely complication you will come across is in relation to clothing. Clothing expenses cannot be deducted unless they are in relation to a recognisable item of uniform or protective clothing (may be particularly relevant to scooter/motorbike riders). So in relation to clothing you would generally be able to reclaim for items purchased from Uber Eats, but not shoes, gloves, cycle trousers or any other items, even if you only ever wear them when working. Make sure you research and check any items you are unsure about carefully – it’s not worth the stress of an HMRC investigation and penalty over a few little mistakes.

    Get an accountant to do it

    A number of small accountancy firms will be able to prepare your tax accounts for you, and even submit the return for you. This may be more than worth it for the peace of mind that it has been done correctly, and it may even work out cheaper if they identify expenses you didn’t know you could claim for, avoid any risk of penalties and you use the time you save to work. I recommend Googling ‘chartered accountant self assessment’ to find a suitable accountant in your area.

     

    How much will I make working for Uber Eats?

    This is one of the key questions everyone wants to know before they start and because of the variety of pay rates and structures it is surprisingly difficult to work out even a rough answer. Here I’ll try to talk you through the rough factors that will effect how much you make.

    I have heard a lot of Roos in some cities complaining that they struggle to make minimum wage, and that it is not worth it, but in my experience (in Newcastle) I have consistently made £13+ per hour, including tips, which I don’t think is at all bad for a flexible, mostly enjoyable job that gets you fit. On busy nights, and with a bit of luck, the highest I have made is £37.50 in an hour, and that’s before tips!

    Max earnings per hour to date
    Six deliveries per hour, two hours in a row. This was during surge pricing too, so I got £6.25 for each delivery!

    As you can see, even on the above shift, I did 18 deliveries overall in four hours (the last 1 was just after 11pm), giving an average rate of 4.5 per hour = £28.12.

    Take a look at our list of pay by city to see what the rate is in your area, and read our top tips to maximise your earnings.